Table of Contents
Travel Helper (word
Nash, Mr. Berg)
Given the increasing economic dynamics and the complexity
of service operations and logistics, it is a critical challenge
to leverage information technology in achieving world-class quality
and productivity in the delivery of physical goods and services.
This conference aims to bring researchers and professionals together
to discuss issues and share their research and development results
and experiences in the areas of services design, innovations, marketing,
and operations, logistics, and the role of informatics towards improving
The theme for the conference is Services
Quality, Speed, and Vision, promoting effective
Services and Logistics in support of 2010 World Expo.
Papers relating to Services Design, Innovations, Marketing, Operations,
and Engineering, and Logistics are especially solicited.
Topics include, but are not
Service Design, Engineering, Operations
Services Planning; Services Process engineering;
Expedited services and extreme logistics; Performance metrics;
Healthcare systems; Financial services; Retail and services management;
Quality and satisfaction; Metrics and benchmarks; Security &
safety services and management; Contingency planning
Logistics & Supply Chain Management
On-demand delivery; Logistics planning; Freight
forwarding and customs clearance; Venue logistics management;
Warehouse and distribution; Transportation management system;
Reverse logistics; Supplier relationship management; Logistics
visibility and control; Procurement; Simulation
Service Marketing and Sustaining
Demand forecasting; Customer relationship management;
Event communication; Services Training; Services Sustaining; Services
Quality; Public relations
Services (Events) Management &
Event management system; Event Sponsorship; Event-based
production and supply chain; Event-based products and manufacturing;
Intelligent manufacturing; Customization
Communications & information systems; Process
augmentation and automation; Real time identification & tracking
technology; Pervasive and ubiquitous computing in logistics; Software
agent based systems in logistics; Decision support system; RFID;
Data warehousing and data mining; Systems integration
Feb. 1, 2006 Feb. 15, 2006 |Deadline for submission of full papers. Email
(Due to overwhelming request, the deadline is extended to Feb.
|Mar. 20, 2006 |Acceptance/Rejection
|Apr. 20, 2006 |Final camera-ready papers due.
|May 10, 2006 |Registration due.
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educational and research conference. Endorsed services related to
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