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Please click the NSF workshop to see details.
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Highlights: 2007 US NSF Service Research Workshop
Most sessions will be open to the SOLI conference attendees.
Keynote Presentations
- Prof. Morris Cohen Wharton School, University of Pennsylvania
Service Supply Chain Customer Value Delivery: Optimization, Performance Incentives and Implementation
- Dr. Brenda Dietrich Director, IBM, President of INFORMS
Business to Business Services: New Opportunities for Operations Research
- Program Director Enterprise Service Engineering, NSF, USA
Visionary Talks
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Theme
Services, service operations, logistics, and informatics are becoming ever more
complex and interdependent. They are playing an increasingly important role in
today's world economy. Information and communications technology provides
cyberinfrastructure and platforms to achieve more efficient and productive
services operations. New types of service offerings are also emerging to meet
the needs of customers and consumers. The IEEE/INFORMS Service Operations and
Logistics, and Informatics (SOLI) conference series aims to bring together
researchers and practitioners to discuss issues, identify challenges and future
directions, and share their R&D findings and experiences in the areas of
service design, innovations, marketing, and operations; logistics issues in
services offerings, logistics as a service and related decision-making;
informatics-enabled service offerings, and information technology/systems
services and related design, engineering, operations, and sustaining. Papers
relating to Services/Logistics Design, Innovations, Marketing, Operations, and
Engineering; and their specific applications to Information Technology/Systems
services are strongly encouraged. Special sessions on specific service topics
are also welcome.
Topics include, but are not limited
to:
• Services Design, Engineering, Operations, and Innovations
Service planning; Service process engineering; Expedited services and extreme
logistics; Healthcare systems; Financial services; Retail and services
management; Quality and customer satisfaction; Metrics and benchmarks; Security
& safety-related services and management; Contingency planning
• Logistics & Supply Chain Management
On-demand delivery; Logistics planning; Freight forwarding and customs
clearance; Venue logistics management; Warehouse and distribution;
Transportation management systems; Reverse logistics; Supplier relationship
management; Logistics visibility and control; Procurement
• Services Marketing and Sustaining
- Demand forecasting; Customer relationship management; Event communication and
alerting; Services training; Services sustaining; Services quality; Services
bundling; E-market for services
• Services/Events Management & Manufacturing
Event management system; Event sponsorship; Event-based production and supply
chain; Event-based products and manufacturing; Intelligent manufacturing;
Customization
•Information & Communications Technology and Systems (ICTS)
ICTS services design and management; E-market for ICTS
service; ICTS services standards, locating, composition, and bundling; Process
modeling, augmentation, and automation; Real time identification & tracking
technology; Pervasive and ubiquitous computing in logistics; Decision support
system; Software agent based systems in logistics; RFID; Service-driven data
warehousing and data/Web mining; Systems interoperability and integration
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services related to the conference will be clearly introduced and specifically
explained. In case other products or services are mentioned, no product or
service mentioned in this web site is endorsed by its maker or provider, nor
are any claims of the capabilities of the product or service mentioned.
Products and company names mentioned may be the trademarks or registered
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